By Phone
(833) 462-5769, Monday to Saturday, 10 am to 7 pm local time. Ask for the clinic manager.
Raise a Concern
About Your Care
If something about your care at Goals did not go the way it should, tell us here. Every submission is reviewed and a member of our team is assigned to help you resolve it.
Reviewed by our team · One named contact
Scope
What You Can Raise
A concern is anything about your care at Goals that did not go the way it should: a result you are worried about, pain or healing that does not feel right, how you were spoken to, a billing or scheduling problem, or something that happened in the clinic. You do not need to be sure it is serious, and you do not need to have spoken to anyone first. This page is the direct route to the team that resolves it.
How it works
What Happens Next
Three steps, with one person responsible for yours.
- 01
You Submit the Details
Use the form below, or call or email us. Tell us which clinic, when, and what happened.
- 02
We Review It
Your submission goes to the Goals team, not to a sales queue. A team member is assigned to your case and reviews it with the clinic that treated you.
- 03
We Work It Through With You
That person contacts you to go through the concern, the options and what happens next, and stays your point of contact until it is resolved.
Concern form
Submit a Concern
It takes a few minutes. Include as much as you can; photos and documents can follow by email once we are in touch.
Your submission goes to the Goals team, not to a sales queue, and is handled as confidential patient information.
Contact
Other Ways to Reach Us
The form is the fastest route to the right person. These work too.
By Email
info@goalsplasticsurgery.com with “Patient Concern” in the subject line.
If It Is Urgent
Severe pain, fever, heavy bleeding, shortness of breath, chest or calf pain after surgery: call 911 or go to the nearest emergency room first, then call us so your surgeon knows.
Related guides
Keep Reading
Recovery, Week by Week
Surgery day to month three, for liposuction, FlexTuck and the BBL.
Ten Questions Before You Book
The printable checklist, with a good answer and a warning sign for each.
Our Safety Standards
Accreditation, vetting, training and the limits we keep, in writing.
FAQ
Questions About Raising a Concern
Anything about your care: a result that worries you, pain or healing that does not feel right, how you were treated at a clinic, a billing question, a scheduling problem, or something a staff member said. If you are unsure whether it counts, raise it.
The Goals team responsible for patient concerns, and the clinical lead at the clinic that treated you. It does not go to a sales queue and does not create a sales record. It is handled as confidential patient information.
If you have severe pain, a fever, heavy bleeding, shortness of breath, chest pain or calf pain after surgery, call 911 or go to the nearest emergency room first. Then call us at (833) 462-5769 so your surgeon knows.
No. Follow-up appointments, any revision your surgeon has agreed to, and your access to the clinic continue as before. Raising a concern is part of normal care, not a step against it.
No. You can come straight here. If you have already raised it at the clinic, say so and tell us who you spoke to, and the person assigned picks it up from there.
You see a confirmation page immediately. A team member is assigned, reviews your case with the clinic that treated you, and contacts you by the method you chose to go through the concern and the next steps.
This route is for your own care at Goals. If something you read made you hesitate, bring it to a free consultation and ask. We would rather answer it than leave it unanswered.